During Paper Prototyping testing in the contact session, I acted as an Observer and conducted user tests and walkthroughs.
User tasks
Task 1 - Create and share a basic Expressit without publishing to server.
Task 2 - Start a new creation, spend time editing text, publish to server and download to device.
Task 3 - Start a creation and change your mind.
The tasks were kept broad to see if the interface was intuitive and users were encouraged to think aloud and speak their mind. This allowed for useful feedback and those who tested the prototype were generally verbal. Some asked a lot of questions, and others tended to comment on what they thought would happen.
When I give feedback to others, I tend to tell them what I expect to happen when I do something and then how I feel about the task that happened as I think this is the most useful feedback I would like from a user.
Our prototype was shown as though on a phone screen to make users feel that they were using a touch screen device. The tasks provided were clear and not too directional, allowing freedom to explore. We made several options available for the user to explore which was helpful in terms of response. These factors all contributed to the responses by users.
Next time, I would adjust the tasks slightly to make them more personal to the user to get better feedback and facilitate the testing by adding an element of what the app is about.
Task 1 - You just thought of a funny one-liner to reply to your best friend's message, quickly create and share a basic Expressit with them without saving to the Expressit server.
Task 2 - It's your cousin's birthday, send them a birthday Expressit and take time to explore the editing options. Publish your Expressit to the server, and download the photo to send to your cousin the next day.
Useful User Feedback & Suggestions:
- When the user clicks “Start New,” warn them that they will lose the current image (“Are you sure?”)
- On final screen, “Home” and “Start New” lead to the same screen.
- Be more clear about “our gallery” (use logo or “expressit”)
- Combine the publish and share screens (look at the app “Path” for inspiration on the sharing options)
These were the most useful findings because the users identified issues we had not considered, or had overlooked (point 1 and 2) and also helped clear up an issue we were worried about and debating as a team - the sharing message and screen (point 3 and 4).
Facial expressions, hand movements and pauses were also useful in the testing process, helping to identify areas that slowed down the flow of interaction when the users did not mention it by thinking aloud. It is also helpful when users state what they expected vs. the reality.
Other Feedback that did not serve useful was usually a result of asking users a question in too much of a leading way. For example, I asked one user why they paused at a certain screen and they responded in a way they thought I wanted to hear but when I rephrased my question, they explained the issue well.
Summary:
- 2 typed and waited, then realised to click Next
- 1 clicked enter then when nothing happened looked for Next
- 1 user said they thought it was an error message at first
- 2 users thought it meant their device gallery
- 1 user said they always skip as a reflex